WebHostContact Support

> SUPPORT

CPANEL CONTROL PANEL:
Control Panel Login: YourDomainname.com/cpanel

Technical support on each of the control panel features can be obtained by clicking on the blue question mark next to the corresponding document your interested in on our control panel page.

Additionally we have step by step video tutorials by logging into your client area.

CLIENT AREA:
You can access your client area here

Now you can login to your client area and place orders, upgrade your hosting package, open support, sales and billing tickets, change your personal details (including updating your credit card), check and pay invoices, login to your cpanel control panel, lookup our extensive video knowledgebase and much more.

WEBMAIL:
Webmail should be used primarily if your on vacation or not at your primary computer. You can access your webmail initially here: YourDomainname.com/webmail . The username is the FULL email address and the password is whatever you chose while creating the email account. Install the above security certificate if your using internet explorer for the control panel or follow the solution if your using firefox.

SUBMIT SUPPORT TICKET:
Here you can submit a support ticket to our technicians for assistance. Most support tickets are answered within the hour. Please give us up to 12 hours until resorting to our emergency email contact below.

In the event that you cannot see your website(s) online you probably tried to login to your control panel, ftp, email or webmail too many times with the wrong login information and our firewall security system has automatically blocked you to avoid unwanted guests gaining entry into your account. Simply open up a support ticket and let us know the problem and we can resolve it immediately. Please be advised only you are the one that cannot see your website(s), everyone else can.

We have setup an offsite emergency email account with gmail in the rare event that our own email server is encountering problems. If you do not get a response to a support ticket within 12 hours please send an email to webhostcontact at gmail dot com and give us your full name, domain name and problem and we will resolve it immediately.

EXISTING SUPPORT TICKETS:
Here you can view and respond to existing support tickets.

Our Nameservers:

Server Name

Internet Address (IP)

NS1.WEBHOSTCONTACT.COM

NS2.WEBHOSTCONTACT.COM